AEP and OEP bring 90-day windows where every call counts. Year-round cross-sell and renewal campaigns require a different pace. PinnacleVoice adapts to both — with compliance automation that doesn't slow your agents down.
AEP runs from October 15 to December 7. OEP runs January 1 to January 15 for most plans. That's roughly 70 days per year when your outbound team needs to run at maximum capacity. The rest of the year is renewals, cross-sell, and lead follow-up — each with different dialing needs.
Insurance calls to cell phones require written prior express consent under TCPA. Many insurance prospecting lists don't have that documentation. A single class action in insurance can exceed $1 million before it reaches a courtroom.
One call per available agent, zero delay on connect. Warm opt-in leads hear a voice the moment they pick up. No robocall pause, no abandoned call liability.
During enrollment windows, run high-volume predictive dialing on cold prospecting lists. Maximize talk time when the enrollment clock is running.
For annuity, life insurance, or high-value commercial accounts, agents review the full record before dialing — prior contact history, policy interest, notes.
When a prospect raises "I already have coverage" or "I need to talk to my spouse," the AI coaching layer surfaces your best agent's proven response on screen — for every agent, every call.
Every contact's consent record is logged with date, method, source, and proof. DNC scrubbing runs before every campaign. State-level calling windows enforced by time zone.
Contact rate, conversion rate, and policy close rate tracked per campaign and per agent. Supervisors see which agents are struggling and why before end-of-day reporting catches it.
Tell us your team size, campaign types, and current dialing setup. We'll build a custom quote and have you live well before enrollment season opens.