Every tool your agents, supervisors, and operations leaders need, built AI-first and delivered in one unified platform with no integration headaches.
PinnacleVoice's AI-powered predictive dialer continuously learns your campaign's connect patterns and adjusts dial ratios automatically, so every agent is always on a live call.
Stop paying for a separate CRM and manually syncing data. PinnacleVoice's embedded CRM gives every agent a complete customer view: call history, notes, SMS threads, email activity, and lead scores, all in the same window where they're dialing.
Not every prospect answers a call. PinnacleVoice lets you trigger automated SMS follow-ups 30 seconds after a missed call, send personalized email sequences based on call outcomes, and manage all inbound replies from a single unified inbox.
PinnacleVoice's AI layer runs on every conversation, not just the ones you flag for review. It's the always-on coaching system your operation has always needed.
AI monitors vocal tone and language patterns during live calls. Supervisors get instant alerts when a conversation is heading toward an escalation, before it happens.
Live AIEvery call transcribed automatically and indexed for search. Find any conversation by keyword in seconds. QA an entire team's calls in hours, not days.
ProductivityAI surfaces the right objection handle, competitive comparison, or product detail exactly when an agent needs it, invisibly to the caller.
Live AIMachine learning analyzes hundreds of data points to rank every contact by conversion likelihood. Your dialer prioritizes the hottest leads automatically, all day.
High ImpactAI continuously A/B tests your dial times, call windows, scripting variants, and list segments, automatically shifting focus to what's working right now.
OptimizationAI-generated summaries that surface the top things you should change this week to hit your KPIs, with the data to back it up.
InsightsMake decisions in the moment with live dashboards built for supervisors, managers, and client reporting, all updating in real-time as your agents work.
Monitor every agent, every campaign, and every queue simultaneously. See call status, talk time, hold time, and performance scores in real-time from a single screen.
SupervisorsAutomatically generated daily and weekly scorecards per agent. KPIs, call quality scores, conversion rates, and improvement trends with no manual reporting required.
Team PerformanceBuild any report your BPO clients need with our drag-and-drop report builder. White-label, schedule automatically, and deliver via email on any frequency.
BPO ReadySplit-test scripts, call times, and contact lists side by side. See statistically significant results and let AI automatically shift volume to the winner.
OptimizationSet KPI thresholds that trigger automatic Slack, email, or in-app alerts when campaigns drift, before they miss target.
ProactivePull all your data into your BI tools via API or scheduled CSV exports. Full data ownership, always. We never lock you into our reporting alone.
APIOne TCPA violation can cost $500–$1,500 per call. PinnacleVoice's compliance engine runs silently on every campaign, scrubbing DNC lists, respecting calling hours, and logging consent so you never have to worry about it.
We'll walk you through every feature that matters for your specific operation. No sales script, just a real demo built around your use case.