One TCPA violation costs $500–$1,500. Per call. PinnacleVoice's compliance engine runs silently on every campaign, scrubbing DNC lists, enforcing calling hours, tracking consent, and managing abandon rates on every single dial.
Before any number is dialed, PinnacleVoice automatically checks it against the National DNC Registry, all 50 state registries, and your internal company DNC list. Numbers that appear on any list are silently skipped. No agent ever sees them, no violation occurs.
The AI monitors abandon rates, calling hours per contact timezone, and consent status in real-time. If any metric approaches a compliance threshold, the system automatically adjusts before a violation can occur.
Every opt-out, consent confirmation, calling event, and DNC check is automatically logged with a timestamp, immutable audit trail, and retained for the legally required period. Discovery requests answered in minutes.
Every contact list scrubbed against the Federal DNC Registry + all 50 state registries + your internal DNC list before any dial. Re-scrubbed automatically every 31 days on active campaigns.
Every contact's local timezone determined from area code and ZIP code data. Calls automatically blocked outside legally permitted 8AM–9PM local windows per contact, not just per your operation's timezone.
AI continuously monitors your abandon rate against the FTC's 3% threshold in real-time. Dial ratios automatically adjusted to stay compliant, with supervisors alerted when approaching the limit.
When a contact says "stop calling" or replies STOP to SMS, they're added to your internal DNC list within 1 second. The platform immediately blocks any further outbound contact. All logged with timestamps.
Track consent source, timestamp, IP address, and consent text for every contact. Consent records are immutable and stored for 5+ years. Exportable for legal discovery at any time.
Full integration with STIR/SHAKEN caller authentication standards. Your outbound calls are authenticated to reduce spam flags, improve answer rates, and comply with FCC anti-spoofing requirements.
Track your outbound numbers' reputation across major carrier databases. Automatically rotate flagged numbers before they damage your answer rates. Alerts when any number approaches spam threshold.
Required TCPA disclosures, caller identification, and opt-out instructions automatically included in agent scripts and prerecorded messages based on call type and destination state.
Every call event, consent action, and compliance check logged in a tamper-proof audit trail. Supports legal discovery, regulatory audits, and internal compliance reviews with instant export.
TCPA is a strict-liability statute, meaning you can be held liable even without intent to violate it. A single robocall campaign to 50,000 unconsented mobile numbers exposes you to $25–$75 million in statutory damages. Class actions under TCPA have destroyed companies that thought they were compliant.
PinnacleVoice's compliance engine is not a feature. It's risk management infrastructure. We've built it to be automatic because manual compliance processes fail at scale.
Talk to our compliance team about your specific operation — call center, contact center, or BPO. We'll walk through every safeguard we have and how it applies to your campaign types.