Cloud PBX

Your Whole Phone System.
Nothing in the Closet.

Run extensions, IVR menus, ring groups, and voicemail from a browser, and let your team take calls on desktop or mobile from anywhere. No PBX hardware to buy, patch, or replace. Change a call flow in the afternoon and it is live before the next call comes in.

0
Hardware to maintain
99.9%
Uptime SLA
Any
Device, anywhere
24 hrs
To go live
Get My Demo See What You'd Pay
pinnaclevoicenetworks.com/pbx/flow
πŸ“ž Call Flow β€” Main Line
1
Auto-attendant answers
"Press 1 for Sales, 2 for Support"
2
Ring group: Sales
4 agents, ring all, 20s timeout
3
Business-hours rule
After 6pm to voicemail-to-email
4
Voicemail transcribed
Sent to sales@ inbox in seconds
⚑ Drag to reorder. Changes go live instantly, no ticket required.
πŸ–₯️
Softphone
Desktop & mobile included
🌳
Visual
Drag-and-drop call flows
πŸ“¨
Inbox
Voicemail-to-email + transcripts
🏠
Remote
Same number, any location

Everything a Phone System Should Just Do

🎚️

IVR & auto-attendant

Build menus that route callers where they need to go. Record greetings, set options, and change them yourself without calling a vendor.

πŸ‘₯

Ring groups & queues

Ring a whole team at once, round-robin, or in order. Hold callers in a queue with position and wait-time messages.

πŸ“±

Softphones for any device

Take and make calls from a desktop app or your phone. Your extension follows you home, to a co-working space, or across the country.

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Business-hours routing

Different rules for open hours, after hours, holidays, and overflow. Set it once and the system follows the calendar.

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Voicemail to email

Voicemails land in the right inbox with a transcript, so people can read them in a meeting instead of dialing in to check.

⏺️

Recording & reporting

Record calls for quality and training, and see call volume, answer times, and missed calls per team in real time.

πŸ”€

Transfer, park & conference

Warm transfers, call parking, and ad-hoc conference rooms. The everyday things people actually use, without a manual.

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CRM screen pops

Incoming calls open the caller's record so whoever answers already knows who is on the line and what happened last time.

Built for Teams That Live on the Phone

🏒
Growing businesses
Add extensions as you hire, route calls properly, and sound like a larger company without a phone closet or an IT contractor on retainer.
🎧
Support & service desks
Queues, ring groups, and business-hours rules keep callers moving and stop them landing in dead ends after 5pm.
🌐
Distributed & remote teams
One phone system for everyone, wherever they sit. Same extensions, same transfers, same number on the caller ID.

Cloud PBX Questions

How is this different from a traditional PBX?
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A traditional PBX is hardware you own and maintain on site. A cloud PBX runs in our infrastructure, so there is nothing to patch or replace, and you configure everything in a browser. Adding a user or changing a call flow takes minutes instead of a service visit.
What happens if our internet goes down?
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You set failover rules in advance: forward to mobiles, send to voicemail, or route to another location. Because the system lives in the cloud, an outage at one office does not take your whole phone system with it.
Can it grow into a full contact center later?
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Yes. The cloud PBX runs on the same platform as our dialer, CRM, and analytics. When you are ready for outbound campaigns or omnichannel support, you turn those on rather than migrating to a new vendor.
How long does setup take?
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Most teams are live within 24 hours. We help you build your call flows and extensions, and number porting runs in parallel so your current phones keep working until you cut over.

See Your Phone System Run in the Cloud

We'll walk you through call flows, softphones, and routing on a live setup, then quote it for your team size.

No hardware Β· Keep your numbers Β· Live in 24 hours